Our Service for you
Customer satisfaction is of utmost importance to us. If, despite our intensive quality controls, you should have a problem with one of our instruments, we will be only too willing to work with you to solve the problem as soon as possible.
If you have any questions regarding the operation of our instruments or ideas on how we could improve them, please do not hesitate to contact our friendly service hotline. We will always endeavour to give you answers to your questions in the fastest time possible.
To download the latest software and manuals, please register, or log-in if you are already registered.
Our service hotline is available from Monday to Friday from 8:00 a.m. to 5:00 p.m.
When contacting us, please have the serial number of the instrument and a detailed error description available.
Telephon: +49 (0)431-38040-40
Fax: +49 (0)431-38040-10